WHAT IS YOUR REFUND AND.OR REPLACEMENT POLICY?
We are very sorry to hear if you’ve had a bad experience with our product quality. We recognize that regardless of our commitment to the highest quality, some defects are bound to slip through quality control. For this reason we offer a six-month replacement policy for manufacturing defects. We encourage you to contact firstname.lastname@example.org so we can try and troubleshoot the issue. For replacements, we ask that you send your defective product to our address here:
16245 Sagebrush rd
Tampa, fl, 33618
We will in turn send you out a replacement.
For returns, we offer a 30-day money back policy. We ask that you please contact email@example.com and return the item to the address above. We’ll refund you the full amount as soon as we receive the defective items you purchased.
ARE MY CARTRIDGES COMPATIBLE WITH MY WISEVAPE VAPORIZER?
Just like our cartridges, all WiseVape Brand vaporizers- the Starter kits, travel kit and wickless globe- are 510 thread and should fit any 510 thread cartridge.
IS MY VAPORIZER COMPATIBLE WITH WISEVAPE CARTRIDGES AND/OR GLASS GLOBES?
WiseVape Brand cartridges and glass globes are 510 thread and should fit any 510 thread vaporizer or e-cig.
DO YOU SHIP INTERNATIONALLY?
Yes, we do.
HOW IS MY ORDER SHIPPED?
Shipping depends on what you choose at checkout. WiseVape currently offers: Free USPS First Class, Priority Mail 2-3 days and Express for all orders unless otherwise specified.
HAS MY ORDER BEEN SHIPPED?
When you order from WiseVape, we process the payment immediately and ship the same day. We will send you a confirmation email with a tracking code within 24hours, allowing customers to follow their order status.
If you have ordered but have not received a confirmation email, it is likely that your order is out of stock and we are waiting on the next shipment. We are an expanding the company so these backorders can happen on occasion. We ask that you please be patient with us as we are doing our best to ensure you receive a quality product in a timely fashion. Email questions and concerns to firstname.lastname@example.org
MY CARTRIDGE BURNED OUT OR IS NO LONGER HEATING OIL
As we provide some of the best Wax and essential oil cartridges on the market, we have had to sacrifice some durability to deliver a more enjoyable vaporizing experience. WiseVape works hard to make them more affordable and longer lasting. Following our guidelines provided in this section, customers should expect 20-50 uses out of the oil cartridge. Of course this depends on how the user uses it, the quality of wax, and a few other variables. The reality is the oil cartridge is designed with a lifespan in mind, and for this reason we sell packs of five at an affordable price so you don’t have to order single replacements.
DO I NEED TO CHARGE THE BATTERY WHEN I GET IT?
No, all batteries are shipped with 75% battery life.
GOT MY VAPE AND IT WONT TURN ON, IS IT BROKEN?
Don’t worry, all of the WiseVape batteries arrive in the Lock Mode so that it isn’t accidently activated in the case during shipping. To unlock the battery, simply press the button 5 times quickly or until the button begins to flash, letting you know that it is now activated and ready to use. (To return to Lock Mode, click the button 5 times quickly again)
WHAT IS THE WISEVAPE WARRANTY AND RETURN POLICY?
While we strive to deliver the highest-quality products, we recognize that some defects are bound to happen. We do our best by offering a six-month replacement on all manufacturing defects. If you believe you have a defective product, please email Customer Support (email@example.com) with your name and a detailed description of your problem. If it’s something that needs to be replaced, we ask that you contact us and we will provide an address for you to ship it too. We’ll be happy to send you a replacement upon receiving your defective product(s).
We also recognize some customers might prefer to return their order for a refund. We honor a 30-day money back return policy. Again, please contact Customer Support and we’ll be happy to work with you to make everything right.
Our quality is such that we are convinced you will have a very enjoyable experience with our products. We look forward to hearing from all of your experiences, good or bad, so that we can work to make an even higher quality product in the future. Our designs are going through constant improvements and it’s your questions, comments and suggestions that make WiseVape possible to deliver the best vaporizers and cartridges on the market.
DO YOU OFFER WHOLESALE ON WISEVAPE VAPORIZERS?
Yes, we do! Please contact us at firstname.lastname@example.org. We’re happy to work with you!
WHERE CAN I PURCHASE A WISEVAPE VAPORIZER?
You can purchase WiseVape products at www.wisevape.com. We are expanding to vendors around Florida and across the United States. For now you can purchase online and receive shipment to any part of the world. Your package will arrive via first class or priority shipping in 2-3 days (domestic, longer for international) and will be labeled “WiseVape”.
If you are a wholesaler and would like to feature our product in your store, please contact us at email@example.com
INTRODUCTION TO THE WISEVAPE WAX CARTRIDGES?
WiseVape offers a range of wick-less cartridges for vaporizing/combusting your oils, waxes, concentrates and e liquids. These cartridges are designed to screw on to the end of your vaporizer, which supplies the power to the electronic heating element in the cartridge. Our current cartridge lineup includes the Premium Wax Cartridge, Easy-fill, Wickless Globe and E-Cig Cartridge
We have separate, more detailed articles of each further in this FAQ.
INTRODUCTION TO THE WISEVAPE VAPORIZERS?
WiseVape Brand vapor pen lineup includes something for everyone. Our products include: Starter Kits that are perfect for any beginner or someone starting out. We have our WiseVape VapeRx kit that includes our standard pen setup with options for add on so you can build it to your preference. These pens are designed to vaporize Wax, concentrates and essential Oils. Our vaporizers are reliable, stylish and can be used with other E liquid and Tincture cartridges. In states where it is legal, patients and connoisseurs alike use our vaporizers for discreet medicating for THC wax, oil and tincture solutions.
All of the WiseVape vaporizers are compatible with any 510 thread wax, oil or e liquid cartridge we carry. We will soon be offering thread adapters for customers using M601 thread cartridges. For more details and technical specifications on our vaporizers and cartridges, please contact us or read more of our articles in this FAQ.
WHAT SET WISEVAPE ABOVE THE REST?
At WiseVape Brand we pride ourselves on producing the best concentrate atomizers on the market. Our competitor’s atomizers are designed with a wick (meant for e liquid) to draw juice (Also used with tincture) from the cartridge to the heating element. After a few uses the fiber wick will start to burn, and in turn will experience a burnt wick taste when vaporizing. WiseVape has made specific changes to the coil and wick to make it ideal for vaporizing all wax and essential oils.
After testing products in the market, WiseVape feels that the fiber wick isn’t the best for wax and thus created a Wickless design. Taste is an important factor when vaporizing, and our design allows the customer to fully taste their products as they should be. Our team went to work creating a wick-less atomizer to solve this burnt taste problem.
Instead of a wick, our atomizers have a complex coil design made of Nichrome 60/40, ( Used in dental implants) Kanthal A1 or a new specific titanium coil that we have found to be ideal for vapeing thick concentrates. All other wickless-designs in the industry use no wick combined with a nickel coil, which are not as long-lasting as wick designs. WiseVape feels the enjoyment of tasting your wax should not shorten the life of your cartridge. Our team came up with a ceramic rod design to replace the wick, the ceramic works perfectly with the titanium to produce a durable long-lasting cartridge. We’ve continually improved upon the design, and we hope to make further improves and to use it in other designs we carry.
Besides our revolutionary cartridges, we also offer arguably the highest quality, discreet vaporizer pens on the market. Our VapeRx Kit comes with all the essentials at a great price, with discounted add ons available. Our MiniRx is made for travel and with discreetion in mind, makes it the ideal on the go vaporizer option. They work beautifully with any of our cartridges on WiseVape.com and will also fit 510 threaded cartridges from other vendors.
WHAT IS WISEVAPE BRAND?
WiseVape Brand is a company based in Tampa, Florida. We were founded in 2013 with the aim of bringing quality innovation and customer service to the hand-held portable vaporizer market. WiseVape is the leader in High Quality Portable Vaporizers for Wax, Essential Oils and Eliquids. Our discreet designs make it possible for you to vape anytime, anywhere. WiseVape strives to continue to improve and redesign wax cartridges that are made for smoking wax and essential oil.
At WiseVape we strive to bring you the highest quality technology for safe and enjoyable consumption nicotine, essential oils, meditative and medical blends by method of vaporization. In addition, we plan to offer dry herb combustion for discreet medication.
The fast growth of our company and our ability to quickly expanded is thanks to our enthusiastic customer base. Please read through our website and this FAQ to learn more about our products and vaporizers in general. Any feedback is always welcome!